Privacy Policy for Home Hive Hub

1. Who We Are

Home Hive Hub is an online platform that allows:

• Landlords to post rental listings, upload images, leave reviews about tenants, and communicate with other landlords
• Tenants to create profiles, access landlord reviews, and communicate with other users
• Cleaning companies to showcase their services, upload media, receive reviews, and appear in ranked listings

We act solely as a technology platform and do not verify, endorse, or guarantee the accuracy of user-generated content.

2. Information We Collect

2.1 Information You Provide Directly

When you sign up or use Home Hive Hub, we may collect:

• Full name
• Email address
• Phone number
• Business name (for landlords and cleaners)
• Profile information
• Uploaded images, videos, and posts
• Messages sent through our chat system
• Reviews and ratings you submit
• Subscription and billing details (processed by third-party payment providers)

2.2 Automatically Collected Information

We may automatically collect:

• IP address
• Device type and browser
• Log-in timestamps
• Pages viewed and interactions
• Cookies and tracking data

3. User Roles & Paid Access

Home Hive Hub offers subscription-based access:

• Landlords: A$44.99/month
• Tenants: A$14.99/month
• Cleaning Companies: A$14.99/month

Each role has different platform permissions and access levels. Subscription payments are non-refundable unless required by law.

4. How We Use Your Information

We use collected information to:

• Provide and operate the platform
• Display listings, posts, reviews, and rankings
• Enable user-to-user messaging
• Manage subscriptions and payments
• Improve platform performance and user experience
• Enforce our Terms of Service
• Protect users and the platform from misuse or abuse
• Comply with legal obligations

5. Reviews, Posts & User-Generated Content

Important Legal Protection Clause

All content posted on Home Hive Hub — including reviews, images, videos, listings, comments, and messages — is user-generated content.

• We do not verify the accuracy, truthfulness, or legality of reviews or posts
• We are not responsible for false, misleading, defamatory, or inaccurate content posted by users
• Users are solely responsible for the content they upload or publish
• Any disputes arising from reviews or posts must be resolved between users

We reserve the right (but are not obligated) to remove content that violates our rules or applicable laws.

6. Messaging & Communication

Home Hive Hub provides a private messaging system for user communication.

• Messages are private but not encrypted end-to-end
• We may access messages if required to investigate abuse, fraud, harassment, or legal issues
• We are not responsible for interactions or outcomes between users

7. Cleaner Rankings & Profiles

Cleaning companies may be ranked based on user reviews and engagement.

• Rankings are automated and not endorsements
• We do not guarantee accuracy or quality of services
• Profile content is provided entirely by the cleaning companies themselves

8. Media Uploads (Photos & Videos)

By uploading media, you:

• Confirm you own the rights or have permission to upload
• Grant Home Hive Hub a non-exclusive, royalty-free, worldwide license to display and host the content on the platform
• Accept responsibility for any copyright or legal claims arising from uploads

9. Data Sharing & Third Parties

We may share data with:

• Payment processors (for subscriptions)
• Hosting and analytics providers
• Legal or regulatory authorities if required by law

We do not sell personal data to third parties.

10. Data Storage & Security

We implement reasonable technical and organizational measures to protect user data. However:

• No online system is 100% secure
• We cannot guarantee absolute security
• Users provide information at their own risk

11. Your Rights

Depending on your location, you may have the right to:

• Access your personal data
• Request correction or deletion
• Cancel your subscription
• Withdraw consent (where applicable)

Requests can be made via: homehivehub090@gmail.com

12. Account Termination

We reserve the right to:

• Suspend or terminate accounts
• Remove content
• Deny access without notice if users violate our policies or misuse the platform

13. Legal Disclaimer & Limitation of Liability

To the maximum extent permitted by law:

• Home Hive Hub is not liable for damages, losses, disputes, or claims arising from user content or interactions
• We are not responsible for rental decisions, tenant outcomes, or service quality
• Use of the platform is entirely at your own risk

14. Changes to This Policy

We may update this Privacy Policy at any time. Continued use of Home Hive Hub means acceptance of the updated policy.